Shipping & Handling:
We typically process orders within 1-3 business days. Our free shipping option uses USPS Ground Advantage. This is an economical shipping option that offers affordable rates with slower delivery times. It is not uncommon for packages to take 1 or 2 weeks for delivery. Tracking updates for USPS Ground Advantage are less frequent and delays are not uncommon. For any concerns related to USPS shipments, please contact USPS directly as they manage all delivery and tracking inquiries for this service.
Need it faster? We’ve got you covered with expedited options like UPS Next Day, UPS 2nd Day, UPS 3 Day Select or UPS Ground—available at checkout based on your shipping address. Heads-up: during peak times or unexpected hiccups, processing might take a little longer. Once your order ships, delivery timing depends on the carrier.
Order Tracking:
Stay in the loop! For most orders, you’ll get a shipping confirmation email with a tracking number as soon as your package is on its way. Use it to follow your shipment’s journey online.
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Hanna Trailer Supply Policies
Customer Satisfaction
Your satisfaction drives us. We offer high-quality, brand-new products in original packaging, shipped quickly at great value. Have questions? Contact us before ordering for a smoother shopping experience—visit our Contact page.
Payment Options
We accept MasterCard, Visa, Discover, American Express, and PayPal. Credit card billing addresses must match your card’s registered address.
Coupons & Discounts
Online coupons and discounts apply selectively, excluding trailers, RVs, plows, salters, generators, appliances, covers, special orders, and clearance items. One use per coupon per customer; we reserve the right to adjust eligible items.
Shipping & Handling
Orders typically process within 1-3 business days. Expedited shipping is available, though high volume or unforeseen delays may extend timelines. Delivery speed depends on the carrier after shipment.
Order Tracking
Stay updated with tracking numbers emailed upon shipment. Track your package online; note that some drop-ship orders may require a tracking request.
Returns Policy
- Return eligible items within 30 days of delivery, unused, in original packaging.
- Exclusions: electrical parts, axles, awnings, windows, clearance, special orders.
- No exchanges—place a new order; refunds issued to original payment method via Authorize.net or PayPal.
- Customer covers return shipping unless due to our error; special orders/large items may incur a restocking fee.
Returns Address: Hanna Trailer Supply, Attn: Returns, 7575 South Howell Avenue, Oak Creek, WI 53154
Shipping Issues & Claims
Tracking numbers are emailed upon shipment (FedEx, UPS, USPS); allow 24-48 hours for updates. We’re not liable post-carrier pickup. For lost, stolen, or damaged packages, contact us to file a claim—USPS requires a 15-day wait; UPS claims need verification.
California Proposition 65
Some products contain chemicals known to California to cause cancer or reproductive harm. Learn more at p65warnings.ca.gov.
Privacy Policy
We prioritize your privacy, never sharing your data except as legally required. Order details (name, email, address, payment info) are collected solely for processing and communication, secured via encrypted servers. Opt out of newsletters anytime.
Trailer Sales & Service Work
Trailer purchases and service work are subject to a 3% credit card fee. Pay with cash or check to avoid it—$100 deposit holds a trailer up to a week.